privacy policy

When you place an order with us, we process the following personal data:

First and last name
Delivery address (street, house number, postal code, and city)
[Optional] Billing address (street, house number, postal code, and city)
Phone number
[Optional] Date of birth
Email address

We process this personal information to fulfill your order and respond to any inquiries about your order. The reasons for processing are the contract we have with you and the fulfillment of our legal obligations, including administrative requirements.

SECTION 2 – WHAT PERSONAL DATA DO WE PROCESS WHEN YOU CREATE AN ACCOUNT?
To simplify ordering, you may also create an account. When you create an account and enter the relevant data, we process the following personal information:

First and last name
[Optional] Date of birth
Stored addresses in your address book
Order history
Reviews
Favorites
Phone number
Email address

We use this personal information to process your orders and answer questions about your order. We also use your favorites, order history, and reviews to gain insights into your preferred products. The reasons for processing are the execution of the contract we have with you, the fulfillment of our legal obligations, and our legitimate interest in understanding customer preferences. This helps us tailor our product offerings to customer preferences.

SECTION 3 – WHAT PERSONAL DATA DO WE PROCESS WHEN YOU VISIT OUR WEBSITE?
When you visit and browse our website, we process the following information:

Your approximate location based on part of your IP address
Actions you take on our website, such as what you click on
Aggregated information, including “clickstream” data (e.g., entry and exit points, referring URLs or domains)
Your type of internet browser and the type of device used to access our website

We process this data based on our legitimate interest in improving our website and gaining insight into customer product preferences.

SECTION 4 – WHAT PERSONAL DATA DO WE PROCESS WHEN WE SEND YOU OUR NEWSLETTERS?
We use newsletters to inform you about updates, promotions, and special offers. If you subscribe to our newsletter, we process the following information:

Email address
Your clicks within the newsletter

We use your email address to send the newsletter, provided you have given explicit consent. You can unsubscribe from the newsletter at any time by clicking the unsubscribe link in the newsletter or withdrawing your consent in your account. We use your click behavior to identify which parts of the newsletter interest you, helping us refine our product offerings. We process your click behavior based on our legitimate interest in understanding customer preferences.

SECTION 5 – WHAT PERSONAL DATA DO WE PROCESS WHEN YOU CONTACT CUSTOMER SERVICE?
Our customer service team answers your questions and resolves your issues. You may contact us via email or web forms. To assist you efficiently, we process the following personal data:

Name
Email address
Phone number
IP address
Product reviews

We value your feedback about our products and services, and we process the following personal data when collecting reviews:

Name
Email address

SECTION 6 – DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
Powerzen Supplements does not sell your personal data to third parties and only shares your data with those actively involved in fulfilling your order or for business purposes related to marketing our products. Our employees and third parties acting on our behalf are obligated to maintain the confidentiality of your data.

Specifically, we may share your personal data in the following ways:

To provide services or information to you:
We may share your personal data with third-party providers who perform services for us, such as payment processing, website hosting, IT services, customer service, email delivery, billing, and other services necessary for the website and requested services.

Compliance with laws:
We may use or disclose your personal data as necessary to:

Comply with applicable laws, including laws outside your country of residence;
Respond to requests from public and government authorities, including those outside your country of residence;
Comply with subpoenas and other legal processes;
Protect our business or the business of any of our affiliates;
Protect the rights, privacy, safety, or property of our company or others;
Enforce our terms and conditions.

Corporate transactions or events:
We may share your data in connection with a corporate restructuring, merger, sale, joint venture, assignment, transfer, or other disposition of all or part of our business, assets, or stock, including in bankruptcy or similar proceedings.

SECTION 7 – COOKIES

Cookies are small text files containing strings of characters that can be placed on your computer or mobile device, uniquely identifying your browser or device.

Types of cookies used on our website:

Strictly Necessary Cookies: Essential for navigating the website and accessing secure areas.
Performance Cookies: Track how the website is used to improve functionality.
Functionality Cookies: Remember user preferences and settings.
Targeting Cookies: Track browsing activities for personalized advertising.

Cookies may be “session” (temporary) or “persistent” (remain until deleted).

SECTION 8 – MINORS
By using this website, you affirm that you are at least the age of majority in your jurisdiction or have given us consent to allow minors to use the website.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it regularly. Updates are effective immediately upon posting.

SECTION 10 – SECURITY
We implement appropriate precautions to protect your data, including encryption (SSL) and industry-standard practices. While no method is entirely secure, we comply with PCI-DSS requirements and additional standards to protect your data.

QUESTIONS AND CONTACT INFORMATION
If you wish to access, correct, amend, or delete your personal data, file a complaint, or request more information, please contact our Data Protection Officer at:
Email: info@power-zen.com